Frequently Asked Questions
What are your hours?
Our Ashburn Salon is open Monday – Saturday, 8am to 5pm. Walk-in services must be checked in to the salon 60 minutes prior to closing. We also schedule mobile spa appointments Monday – Saturday. We do close for certain holidays and encourage you to check our Facebook Page for closing announcements.
How do I schedule an appointment?
Appointments can be made by calling us at (571)295-5516 or completing the contact form. We encourage new clients to call to schedule your first appointment so we are able to get all the information we need to correctly schedule your dog.
What vaccinations do you require?
For the health and safety of your pet and others, Belly Rubs requires all pets entering our facilities to be up to date on rabies vaccinations. Documentation or verbal confirmation from your veterinarian will need to be provided prior to the grooming service being performed. Sorry, but we cannot accept rabies tags as proof of vaccinations (they do not indicate the expiration date of the vaccine). Dogs that titer or have medical exemptions from the rabies vaccine only need to provide a written explanation from your veterinarian.
Do you groom dogs that may have special needs?
Please make us aware of any health issues or potential problem areas like behavioral concerns, matted fur or skin tags & irritations prior to your grooming appointment so that we can be mindful to them during your dog’s grooming treatment.
Do I need to do anything before my appointment?
New Clients: To make your check-in process go a little faster, please complete and submit the New Client Form and Service Agreement at least 48-hours prior to your appointment (they can both be located in the dropdown menu under “Services”). Additionally, we will need to see a copy of each dog’s vaccination record to ensure he is up to date on his rabies vaccination. You can either email a copy of this to us or bring it to your first appointment. Dogs that titer or have medical exemptions from the rabies vaccine only need to provide a written explanation from your veterinarian.
How do you schedule mobile grooming appointments?
We give you an estimated time of arrival with a one hour window to allow for unpredictability in travel time. If we are running ahead or behind schedule we will call you to discuss an adjusted arrival window.
Do I need to be home for mobile grooming?
We ask that you are present for the first appointment. After the first appointment we are happy to discuss options for grooming when you are not home.
How long does grooming take?
The length of your dog’s appointment will vary depending on your pet’s size and condition of his coat as well as temperament. Typically a small to medium sized dog (up to about 30 pounds) will take 1-2 hours. Larger dogs will normally require 2-3 hours.
Do you put my dog in a kennel?
We do have kennels for dogs that are waiting for their services to begin and for dogs who are waiting for their parents to pick them up after their services are complete. If your dog has kennel anxiety, we are happy to discuss alternatives with you to ensure the comfort and safety of your pet (and you).
How much does grooming cost?
You can get an idea by checking out the approximate breed fee page. All fees quoted are estimates only. Final pricing may be affected by factors such as coat condition or special handling requirements as determined by your groomer. Final pricing will be determined at time of appointment.
How much do people normally tip their groomer?
Tipping is not expected at all but is truly appreciated by your groomer for a job well done. It is customary to tip your groomer 10-20% of the service fee based on your level of satisfaction.
What payments do you accept?
We accept payment in the form of cash, check and all major credit cards. At this time we are not able to add gratuity to credit card charges.
When do I have to pick my dog up?
For services at our Ashburn Salon, we will call you at the conclusion of your pet’s grooming session to alert you that your pet is ready for pickup. We allow a 30 minute grace period (15 minute for pets being finished at closing time) after the call is made to pick up your pet, after which an extra charge of $10 for every additional 15 minutes will be applied. Please understand that this policy serves the best interest of your pet as we are not equipped to safely house large numbers of pets for extended periods of time.
What is your cancellation policy?
A 24 hour cancellation notice is required to avoid a $25 fee for the salon and $50 for the mobile spa. Cancellations inside the 24 hours could result in required pre-payment for future appointments. We send courtesy reminders via text, email and phone the day before to confirm your appointment.
Do you use cage dryers?
Our top priority is your dog’s safety, so we do not use cage dryers. We take the added care and time to hand fluff dry each dog with a pet force air dryer that is not heated.
Do you express anal glands?
We will express anal glands as part of a full-service package if you request us to do so. We only perform external anal gland expressing and strongly suggest you discuss this procedure with your veterinarian prior to requesting this to be a part of your dog’s service. We are happy to discuss the pros and cons of anal gland expressing with you if you have any questions.
Do you pluck ears?
We will pluck the hair from your dog’s ear canal as part of a full-service package if you request us to do so. This is a procedure that should be discussed with your dog’s veterinarian prior to making this request because the ear is very delicate and each dog’s ear care is very individual. We are happy to discuss the pros and cons of plucking a dog’s ear with you if you have any questions.
Do you sedate or work with sedated dogs?
If your dog requires sedation to be groomed, it is best that this take place at a veterinarian’s office so they have a medical team available should there be any complications.
Can I watch you groom my dog?
For the safety of your dog, we ask that you observe in an area where your dog cannot see or hear you. A dog that can see or hear his owner will become excited and often begins wiggling from excitement and jumping around, which is not safe for the dog or groomer.
How often should I have my dog groomed?
Regular grooming is a critical part of your dog’s health routine. It is recommended that a healthy dog be groomed every 4 weeks to ensure the skin stays healthy and the nails are maintained at the proper length. The length of time between haircuts will vary depending on the type of coat and the desired length of the coat, normally anywhere between 4-8 weeks. The Spa Bath and Mini Spa are great options for in between our Full Service Spa option to make certain matting doesn’t occur.
Do I need to bring anything for the self-serve dog wash?
Your dog... other than that most of our clients find that we have supplied everything they need to get the job done. However, if you have a favorite product or tool that you want to use, please feel free to bring them along.
Do I need to make an appointment for the self-serve dog wash or for nail trims?
No appointment is necessary. We do suggest you call ahead to see how busy we are, especially on weekends and close to holidays, if you are under a time constraint. The last bath must begin 60 minutes prior to closing time.